At NextBolt Energy, we are committed to providing quality inverters, batteries, and energy solutions to our customers. We carefully inspect products before dispatch to ensure they meet the required quality standards.

Please read the following policy before making a purchase.

1. Returns

Products may be eligible for return or replacement if:

  • The product received is damaged during delivery.
  • The product received is defective or not functioning properly.
  • An incorrect product has been delivered.
  • The product does not match the confirmed order.

Return requests must be raised within the specified period communicated by NextBolt Energy after delivery.

2. Damaged Products

Customers are advised to inspect the product immediately upon delivery. If the product is damaged, please inform us as soon as possible and provide photographs or videos of the product and packaging as requested.

Claims may not be accepted if damage is reported after an unreasonable delay or if the product has been installed or used without notifying us.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, installation, usage, or safety requirements.

Used, modified, physically damaged, improperly installed, or tampered products may not qualify for return or replacement.

4. Replacement

If a product is found to be defective, damaged, or incorrectly supplied, NextBolt Energy may, after inspection and verification, provide a replacement or another appropriate resolution.

Replacement is subject to product availability and applicable manufacturer terms.

5. Refunds

If a refund is approved, it will generally be processed through the original payment method used for the purchase.

The refund amount and processing time may depend on the payment method, bank, payment gateway, and applicable deductions or charges.

6. Warranty Claims

Products covered under a manufacturer’s warranty will be handled according to the applicable warranty terms and conditions.

Warranty claims may require product inspection, serial number verification, proof of purchase, or other documentation.

A warranty claim does not automatically qualify as a refund.

7. Cancellation

Order cancellation requests should be submitted as early as possible. Once an order has been dispatched, delivered, installed, or processed for fulfilment, cancellation may no longer be possible.

Any applicable cancellation or processing charges will be communicated where relevant.

8. Installation & Usage

Customers should ensure that products are installed by qualified personnel and used according to the manufacturer’s instructions.

Damage caused by incorrect installation, misuse, negligence, unauthorized repairs, electrical faults, physical damage, or improper handling may not be eligible for a refund or replacement.

9. How to Request a Return or Refund

To request a return, replacement, or refund, please contact NextBolt Energy with:

  • Order or invoice details
  • Customer name and contact information
  • Product details
  • Reason for the request
  • Photos/videos of the product, packaging, or issue, where applicable

Our team will review the request and inform you about the next steps.

10. Policy Changes

NextBolt Energy reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be published on this page.

11. Contact Us

For questions regarding returns, replacements, refunds, or warranty claims, please contact NextBolt Energy through the contact details provided on our website.

All refund, return, replacement, and warranty requests are subject to verification and the applicable terms of the product and manufacturer.